Delivery Time & Charges:
Most items are kept in stock and are normally delivered within 3 – 4 working days, by courier. However, WA, TAS and SA States can take up to 7 working days.  Flooding and bushfires can cause delays please plan early.  If you have ordered online you will receive an email despatch confirmation with a tracking link with the estimated day of delivery.  Delivery is normally between 9:00 am and 5:30 pm.  

The courier driver is NOT able to phone ahead with an arrival time. Any preferred delivery date/address/instructions should be advised at the time of ordering. Pickup or self-arranged courier collection can be made from our despatch depot at Alexandria, NSW 2015, open 7 days.

Returns / Refund Policy:
We act in accordance with Australian Consumer Law – Goods in perfect condition may be returned for a full refund or exchange within 5 days of receipt, subject to prior written notice. 

PLEASE CONTACT US FIRST BEFORE RETURNING ANY GOODS FOR A RETURNS REF NUMBER AND OUR WAREHOUSE ADDRESS. Any returns to our office address will be rejected for return to sender. Returns are solely the responsibility and cost of the customer.

We are obliged to state that: Ordering products constitutes a legally binding contract, subject to Australian Consumer Law as contained at Schedule 2 to The Competition and Consumer Act 2010 (Cth).   Full Terms & Conditions are here

Although it is extremely rare for damage to occur during transit, please photograph and report any damage to us within 24 hours so we can arrange for replacements to be despatched.  Couriers must be advised within 24 hours of delivery for a claim to be made, if damage is evident do not accept delivery.  Minor scratches, dents, chips etc that have occurred during transit and which can be easily rectified are not regarded as sufficient for replacement lengths to be issued.